Refresh NQ respects your privacy and handles personal information with care. This policy explains what we collect through this website, why we use it and the choices available to you.
Last updated: 14 September 2026
About this policy
This policy applies to personal information collected through the Refresh NQ website, online shop, enquiry form and related digital services. Information collected during a clinical consultation is also handled in accordance with applicable privacy and health-record obligations and our clinical procedures.
In this policy, “Refresh NQ”, “we”, “us” and “our” refer to Refresh NQ Pty Ltd (ABN 36 676 723 818), the business operating the Refresh NQ clinics and website.
Information we collect
Depending on how you interact with us, we may collect:
- your name, contact details and preferred clinic;
- information you choose to include in an enquiry;
- booking details provided through our booking service;
- billing, delivery and order details for online shop purchases;
- technical information such as browser type, device, approximate location, pages viewed and cookie identifiers; and
- communications and records needed to respond to you or meet legal obligations.
Please do not include sensitive medical information in the general website enquiry form. Clinical information should be discussed through an appropriate appointment or secure channel.
How we use information
We may use personal information to respond to enquiries, arrange appointments, provide requested services, process and deliver orders, manage accounts, improve the website, protect our systems, communicate important service information and meet our legal or professional obligations.
Where required, we will seek consent before using information for another purpose. You can opt out of promotional communications at any time by using the unsubscribe option or contacting us.
Storage, security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet service can be guaranteed completely secure, so please contact us promptly if you believe information has been compromised.
We keep information only for as long as reasonably required for the purpose collected and to meet clinical, taxation, consumer, insurance and other legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and correction
You may ask to access personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity and, where the law permits us to refuse access, we will explain the reason.
Third-party services and links
Booking, payment, mapping and social-media links may take you to services operated by other organisations. Their privacy practices apply when you use those services. We encourage you to review their policies.
Questions or complaints
Contact Refresh NQ at reception@refreshnq.com.au, call (07) 4459 4999, or write to Shop 5, 260 Charters Towers Road, Hermit Park QLD 4812. Please include enough information for us to investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.