These terms apply when you browse the Refresh NQ website, use its content or purchase through the online shop operated by Refresh NQ Pty Ltd (ABN 36 676 723 818).
Last updated: 14 September 2026
Using this website
By using this website, you agree to these terms and our Privacy Policy. If you do not agree, please stop using the website. You must not misuse the website, interfere with its security, attempt unauthorised access, introduce malicious code, scrape content in a way that disrupts the service, or use the website for unlawful purposes.
General information, not individual clinical advice
Website content is general information only. It is not a diagnosis, treatment plan, emergency service or substitute for advice from a qualified clinician who understands your individual circumstances. Results, suitability, risks and recovery vary between people and can only be discussed appropriately during a consultation.
If you need urgent medical help, contact emergency services or an appropriate health service.
Bookings and clinical services
Appointment availability and current service information are shown through our booking provider. A booking request is subject to confirmation and any booking, cancellation or attendance conditions presented during that process. Submitting a booking does not guarantee that a particular service is clinically suitable. Your clinician may recommend an alternative or decline to proceed where appropriate.
Online shop
Product availability, pricing and descriptions may change. Prices are shown in Australian dollars and include GST where applicable. An order is an offer to purchase and is accepted when we send confirmation that the order has been accepted or dispatched. We may contact you, cancel or refund an order where an item is unavailable, information is incorrect, fraud is suspected or we cannot lawfully fulfil it.
Product information is general and does not replace personalised skin or medical advice. Always follow the product label and stop use and seek appropriate advice if you experience an adverse reaction.
Shipping, returns and consumer rights
Delivery and returns are described in our Shipping & Returns Policy. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law.
Intellectual property
Unless otherwise stated, website design, text, graphics, branding, photographs and other content are owned by or licensed to Refresh NQ. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, publish, adapt or commercially exploit content without permission.
Third-party services
The website links to third-party services for bookings, maps, social media and, when enabled, payments or delivery. We do not control those services and are not responsible for their availability or content. Their own terms and privacy policies apply.
Availability and liability
We take reasonable care with website content and operation, but cannot promise uninterrupted access or that every item is error-free. To the extent permitted by law, Refresh NQ is not liable for indirect or consequential loss arising from use of the website. Any liability that cannot lawfully be excluded remains subject to the applicable law.
Changes and governing law
We may update the website or these terms from time to time. The updated date will appear above. These terms are governed by the laws of Queensland, Australia, and the parties submit to the courts with jurisdiction there.
Contact
Questions can be sent to info@refreshnq.com.au or discussed by calling (07) 4459 4999.